Return & Refund

Thank you for shopping at our store. The following terms are applicable for any products that You purchased from Us.

Cancellation Policy:

Orders are confirmed for printing 12 hours after they’re placed to ensure the fastest fulfillment. Therefore, Your order is only eligible to be canceled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

Return/Refund Policy:

All items are made to order – this means that when you place your order, we print that item(s) just for you. Because of these items’ nature, we will not accept return and exchange requests for any reason as our products are customized and printed on demand.

If you are unhappy with your order due to a defect, damage, wrong item, or printing quality issue, please contact our customer service. Our policy lasts 20 days since your delivery date. If the 20-day period has gone, we can’t offer you a replacement.

To file a claim, please send us an email to support@familygifts.co and include the following information (this is a must):

• Order number:
• Video/photo of the defective product:
• Full delivery address:

If the problem is significant, we will send you a replacement within a reasonable time. In this event, the original product can be kept at the customer’s disposal.